Types of people with problem behaviors

Attention-grabbers
Whiners
Dominators
Yes-people
Nay-Sayers
Two-timers

Resolving Co How to deal with these people

Find best way of dealing with that person
Modify your own reaction
Advise the student that it will benefit him/her to behave differently.    

Characteristics needed in dealing with conflicts

Optimism
Realism
Humor
Rationality

Characteristics that will hinder your dealing with conflicts

Anger
Anxiety