"WTAMU and ME"

STUDENT CUSTOMER SERVICE TRAINING
REGISTRATION FORM

Spring 2008 Sessions

Students will learn how to:

• Identify the many benefits of working on-campus
• Understand their value as student employees
• Recognize who WTAMU's customers are
• Dress appropriately
• Professionally and cheerfully handle telephone calls
• Use state property and e-mail appropriately
• Comply with FERPA-Family Educational Rights and Privacy Act, and know how it relates to them
• Show respect for customers as individuals
• Respond to difficult situations effectively

In addition, students will:

• Become familiar with work ethics and responsibilities
• Become more knowledgeable about the issue of sexual harassment
• Learn the importance of confidentiality in their work
• Familiarize themselves with components of nonverbal communication and listening skills
• Be taught to use assertive communication rather than aggressive or passive communication

And, perhaps most importantly, students will be able to:

• Understand their role as "ambassadors" for WTAMU

Please indicate which "WT and ME" training program you'd like your student to attend. Please note that the workshop will be 2 hours in length. The programs will be filled on a first come, first served basis.

In the space provided below, please mention any specific areas you'd like emphasized as well as any examples of GREAT customer service you've provided or observed.